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Frequently Asked Questions

  

General FAQ's

Click here to see our lists of branch locations

Credit / Account FAQ's

Click here to apply for an account with Standard Electric.
Complete a Job Sheet and submit to your sales representative or directly to our Credit Department
You can call and request to speak to your credit manager at 978-658-5050.
Once you log into your account on www.standardelectric.com, click on your name in the upper right hand corner to see your account details. Click on “Your Orders” to see all orders placed online.
Yes, please email the Credit Department with your account number and your preference.
Not at this time, please check back with us at a later date.
Yes, please contact your Trade Account Credit Manager to set this up.  *(Special Restrictions apply)
Yes, please contact your Credit Manager to set this up.  *(Special Restrictions apply)

ACCOUNTS AND REGISTRATION

Yes, as long as each person uses a unique email address.
Contact e-commerce customer support immediately by phone at 978-883-3163 or email at contactus@standardelectric.com.
Click "Login/Register" then "Register Now." You'll need your account number (can be found on any customer document) and an invoice number to activate your account.
Click "Login/Register" and then "Forgot Your Password." Enter your email address and a password reset email will be sent to you.

ORDERS AND RETURNS

Add items to your cart. Click the cart (upper-right corner of any page) then “Go to Checkout."  Proceed through checkout by clicking “Next” to move to the next step. When you reach the Review and Payments page, click “Place Order” to submit your order. You’ll then see an Order Confirmation page and receive an order confirmation email.
We establish a line of credit for most of our customers but also accept Visa, MasterCard, Discover and American Express.
Orders placed for in-stock items will ship on the next business day when placed before 7 p.m. Eastern time.
We capture funds on a credit card when the order ships.
There is no change to the return process for account customers. Non-account customers should contact e-commerce customer support. For more information, visit our Returns and Cancellations page.
Not at this time. Business account customers should contact their local branch or sales representative for changes. Non-account customers should call e-commerce customer support at 978-883-3163.
Non-account customers should email e-commerce customer support contactus@standardelectric.com with their order number and a short description of the issue. Business account customers should contact their local branch or sales representative.
Billtrust. Business account customers should contact their local branch or sales representative for access to Billtrust. Non-account customers should contact e-commerce customer support. More information on Billtrust can be found by clicking the Billtrust icon from the Help Center.
Online orders can not be canceled or changed at this time. Please follow our return process.

PRICING

Customers who are tax exempt will not pay sales tax as long as a tax exemption certificate is on file. All other customers must remit sales tax with their order. Non-account customers should forward their order confirmation email to e-commerce customer support with a tax exemption certificate, if it is not already on file. Business account customers should send their tax exemption certificate to their local branch.

SHIPPING AND DELIVERY

Once the customer’s order has shipped, the Order Details page will display tracking information.
We currenty ship within the continental U.S. and to Hawaii and Alaska.
Business account customers can select truck delivery, UPS or will call. Non-account customers can select UPS or will call.

SPECIAL FEATURES

This is not yet available, but will be implemented soon.
  1. Registration

    Click here to login or register your account. Business account customers will have access to account pricing and payment options.

  2. Help Center

    Click here for answers to common questions about ordering, shipping, payment, and returns, as well as contact information for our customer service team.

  3. Branch Locator

    Updating your home branch will make scheduling pick up orders faster and easier and will improve search results by bringing local products to the top of the list.

  4. Search

    Search using keywords, manufacturer part numbers, SKUs, trade slang, and more…

  5. Shop by Category

    Browse our catalog of thousands of products…

  6. Newsletter

    Sign up here to receive our latest deals and to be notified as we continue to improve the site.